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Questions, answered

Candles

What are your candles made of?

Natural soy wax (and gel or palm wax in some pieces), cotton or wooden wicks, and fragrance and essential oils chosen by our pharmacist founders.

How long does a candle burn?

It depends on the size. Burn times for each size will be listed on every product page.

How do I get the best burn?

Let the first burn reach the edges of the jar (about 2–3 hours), trim the wick to 5 mm before each use, and burn for no more than 4 hours at a time.

Are your candles safe around pets?

Always burn candles out of reach of pets and children, in a ventilated room. For pet homes, try our Pets Edition home spray.

Where do you deliver?

[To confirm with Scentimental: delivery areas across Egypt.]

How long does delivery take?

[To confirm: delivery times for Cairo, Giza and other governorates.]

Can I buy at an expo or bazaar?

Yes. We share upcoming expo and bazaar dates on Instagram @scentixmental.

Can I return an item?

[To confirm with Scentimental: returns policy and time window.]

My candle arrived damaged.

[To confirm: how to report damage, e.g. a photo on WhatsApp within 48 hours.]

Do you make custom colours?

Some pieces, like Ivory Whirl, can be made in any colour. Message us on Instagram to ask.

Can I add a gift note?

[To confirm: gift wrapping and gift notes at checkout.]